Amplicomm

Omnichannel: For most businesses, channel fragmentation slows growth. Amplicomm fixes this by connecting every sales channel into one dashboard. Instead of switching between different apps and marketplaces, brands can handle their website, mobile store, and sales channels from a single platform. Orders, inventory, and campaigns update in real time, so teams don’t waste time reconciling numbers or chasing missing data.

Default KPI Dashboard: Data overload makes it hard to focus on what really matters. We designed a clean, default KPI dashboard that gives teams instant visibility into sales, revenue, returns, and campaign performance. By having these key numbers at their fingertips, decision-makers can act quickly and with confidence.

AI Insights and Forecasting: We developed an AI-driven forecasting module that analyzes historical data, KPIs, and market trends to provide actionable predictions. The system highlights demand fluctuations, identifies underperforming channels, and flags potential risks. We ensured the AI delivers easy-to-understand insights that empower teams to plan proactively and make smarter data-driven decisions.

User-Friendly Interface: Complex tools slow people down. Amplicomm’s interface was designed to be intuitive, with simple navigation and a personalized layout for each user type. Whether it’s a sales manager, marketer or supply chain analyst, every role gets the clarity they need without digging through cluttered menus. See more in Essential Elements for Great UX Design.

Internal Communication Tools: We designed a personalized interface with built-in communication tools to meet the client’s need for direct collaboration. Teams can chat, set alerts, assign tasks, and receive channel notifications all within the platform. This reduced reliance on external apps and improved response times, fostering smoother workflows and more efficient team communication across sales, marketing and operations.

Self-Target Setting & Tracking: Amplicomm’s self-targeting feature empowers teams to set goals for sales, campaigns, and inventory accuracy, then track progress in real time. By visualizing performance against targets, individuals stay accountable and motivated. This proactive approach aids strategic planning, resulting in faster decision-making and ensuring business objectives are met with precision.

Seamless Channel Connectors: Amplicomm’s seamless channel connectors unify multiple marketplaces and social platforms into a single interface, eliminating the need for repeated logins and manual updates. Orders, inventory, and campaigns sync automatically across all channels, reducing errors and saving time.

Advanced Inventory Accuracy: To tackle inventory challenges, we interviewed inventory managers and included targeted questions in our questionnaire, uncovering that 35% of teams struggled with stock mismatches and inaccurate updates. Amplicomm addresses this by providing real-time inventory synchronization across all channels, reducing errors, improving fulfillment speed, and boosting trust. This is tied to the benefits discussed in Benefits of Inventory Management Software.

Personalized Workflows: Through mapping As-Is and To-Be workflows, we identified inefficiencies and role-specific needs across teams. Amplicomm’s personalized workflows let users tailor dashboards, reports, and processes to their goals, transforming outdated procedures into streamlined operations.

Ecosystem Mapping for Growth: Using an Ecosystem Map (or Actors Map), we visualized Amplicomm as a connected system, showing marketplaces, logistics, payments, and compliance providers. This mapping highlighted relationships, clarified scope, and assessed strategy effectiveness. By accounting for every actor, brands can seamlessly integrate third-party services, streamline operations, and scale without disruption.

Data-Driven Decision Support: Through our UX research, we identified that merchants struggled to get actionable insights from static reports. We designed to surface real-time data—campaign performance, inventory gaps, and supply chain bottlenecks, so managers can act proactively.

Empathy-Driven Design: We created 20 detailed empathy maps from 70+ user interviews to uncover real user frustrations, motivations, and needs. These visualizations helped the team deeply understand users’ perspectives, guiding every design decision in Amplicomm. By focusing on authentic experiences, we addressed actual pain points, making the platform intuitive, relevant and genuinely user-centered.

Strategic Planning Support: We delivered advanced AI-driven forecasting and personalized dashboards to help leaders plan for long-term growth. Internal team chats and the self-target setting feature enable better collaboration and data-informed decision-making across teams.

Process Transparency: Our workflow mapping highlighted dependencies and potential bottlenecks, giving teams clear visibility into operations. This improved transparency helped reduce delays, streamline order management, and ensure campaigns ran more efficiently.

Documentation & Reports: Every stage of the project delivered tangible outputs: research reports, competitor benchmarking, thematic analysis, personas, empathy maps, journey maps, ecosystem maps and high-fidelity prototypes, ensuring nothing was left vague.

Final Outcome: Amplicomm now enables brands to manage multiple channels in one place, improve inventory accuracy, make data-driven decisions and foster better collaboration across teams. Businesses benefit from reduced operational waste, sharper marketing and a customer experience that feels consistent across every touchpoint.